es77 Casino Terms and Conditions

These Terms and Conditions ("Terms") form a binding legal agreement between es77 ("Platform", "we", "us") and its users ("you", "player"). By accessing the website https://es77.cam or creating an account, you are fully agreeing to these Terms.

We reserve the right to modify these Terms at any time. Continued use of the website after any changes will be taken as your acceptance of the updated Terms. Please review this page regularly.

1.1 Key Terms

The key terms used in these Terms are as follows:

• Platform: The es77 website and all services included within it.
• Account: A user's personal gaming account registered on the Platform.
• Balance: The total amount of money held in an account.
• Bonus: An incentive amount provided by the Platform, usable under specific conditions.
• Wagering Requirement: The number of times a bet must be placed before a bonus can be withdrawn.
• KYC: Know Your Customer — the identity verification process.

2.1 Age Limit and Eligibility Conditions

• To open an account and play at es77, you must be at least 21 years of age.
• You must reside in a jurisdiction where online gaming is not prohibited.
• A person may operate only one account. Opening multiple accounts is strictly prohibited.
• An account must be opened for yourself — operating an account on behalf of someone else is not permitted.

2.2 Information Provided at Registration

When opening an account you must provide accurate and complete information, including:

• Full name (as per national identity card)
• Valid mobile number
• Correct date of birth
• Valid email address (where applicable)

We reserve the right to suspend or cancel an account if false information is provided, and in such cases the balance may be forfeited.

2.3 Identity Verification (KYC)

We may request identity verification documents at any time — particularly before a withdrawal. A copy of a national identity card, passport or driving licence may need to be submitted. Withdrawal processing may be put on hold until verification is complete.

3.1 Deposit Conditions

• Deposited funds must come from your own legitimate source.
• Deposits using third-party accounts or cards are not permitted.
• Deposit amounts are credited to the account immediately; if there is any issue, please contact support.
• Each deposit transaction may be subject to the processing time of the payment method used.

3.2 Withdrawal Conditions

• KYC verification must be completed before a withdrawal request can be made.
• Withdrawals may only be made using the same method used for the deposit (to prevent money laundering).
• If there is an active bonus balance, withdrawal processing may not be possible until wagering is complete.
• We reserve the right to request additional verification for unusual transactions.

4.1 Welcome Bonus

New members at es77 will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x) — meaning the total of deposit plus bonus must be wagered 10 times.

4.2 General Bonus Usage Conditions

• Wagering must be completed within 30 days of receiving the bonus; otherwise the bonus will be cancelled.
• While one bonus is active, another bonus cannot be accepted.
• A maximum of ৳500 per bet may be staked using bonus funds.
• Winnings earned from a bonus are withdrawable, but the original bonus amount is not withdrawable.
• We reserve the right to modify or cancel any bonus at any time.

4.3 VIP Program

The es77 VIP program has four tiers. Weekly cashback benefits for each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback

Higher tiers can be accessed based on playing consistency and account standing. Cashback is automatically credited to the account each week.

5.1 General Gaming Conditions

• Each game has its own rules, which are displayed when the game loads. It is the player's responsibility to read the rules before playing.
• If any bet remains incomplete due to a technical error, it will be considered void and the bet amount will be refunded.
• If the internet connection is lost, it may be possible to restore the session when the player reconnects.
• The results of all games are determined by a certified random number generator (RNG).

5.2 Sports Betting

• In-play bets will not be considered valid if they were not placed before the event began.
• If a match is cancelled or postponed, the bet amount will be refunded, unless the betting rules state otherwise.
• Separate betting rules apply for cricket (BPL, IPL, T20, ICC), football (including the FIFA World Cup) and other sports.
• For express/combo bets, all selections must win; if even one loses, the entire bet is lost.

5.3 Live Casino

Live dealer games (Evolution Gaming, Ezugi, and other providers) are played directly with a real dealer. These games follow international standards and the dealer's decision is final.

6.1 Strictly Prohibited

Engaging in any of the following will result in immediate account closure and the balance may be forfeited:

• Operating multiple accounts or operating another person's account
• Placing bets using bots, automation software or artificial intelligence
• Collusion — defrauding the platform by placing bets in coordination with other players
• Money laundering or depositing funds from illegal sources
• Intentionally exploiting system vulnerabilities or bugs to gain an unfair advantage
• Cyber attacks, hacking or DDoS attacks against the platform
• Chargeback fraud

7.1 Account Closure by es77

We reserve the right to suspend or close an account without notice in the following circumstances:

• Breach of Terms and Conditions
• Suspicion of fraudulent activity
• Failure to complete KYC verification
• Regulatory or legal obligations
• Long-term inactive account (more than 12 months)

7.2 Account Closure by the Player

You may contact our support team at any time to request account closure. An opportunity to withdraw any remaining balance will be provided before the account is closed, subject to compliance with the Terms.

7.3 Self-Exclusion

If you wish to take a break from gaming, please read the self-exclusion policy on our responsible gaming page. There is also an option to temporarily suspend your account for a set period.

8.1 Data Collection and Use

We collect your personal information and use it solely for the purposes of providing services, ensuring security and fulfilling legal obligations. For more details, please read our privacy policy.

8.2 SSL Encryption and Security

All data transmission on the es77 platform is secured through SSL encryption. Your financial and personal information is not sold or shared with any third party.

9.1 Technical Issues

es77 is not liable for losses caused by internet outages, server downtime, issues with third-party providers or other technical reasons. In such situations we will endeavour to provide a reasonable remedy.

9.2 Liability Cap

Under no circumstances will es77's total liability exceed the amount you deposited in the most recent 30 days. We are not liable for indirect losses, lost profits or consequential damages.

9.3 Third-Party Content

The games displayed on the Platform are developed by third-party software providers (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming). The responsibility for the functionality and fairness of these games lies with the respective provider.

10.1 Complaints Process

In the event of a dispute or complaint, please follow the steps below:

1. First contact our 24/7 live chat support and provide full details of the matter.
2. If the matter is not resolved via live chat, send a detailed email to [email protected].
3. We will endeavour to respond within 72 hours of receiving your email.
4. While a dispute is ongoing, please retain relevant transaction details and screenshots.

10.2 Chargeback Policy

Intentional chargeback fraud is a serious offence. Filing a chargeback with a payment provider without a valid reason will result in immediate account closure and may lead to legal action for recovery of outstanding amounts.

11.1 Our Commitment

es77 takes responsible gaming very seriously. We believe gaming should be a source of entertainment — not financial stress. That is why we encourage every player to set their own limits.

11.2 Limit-Setting Features

• Set daily / weekly / monthly deposit limits
• Suspend your account for a temporary break
• Use the self-exclusion feature
• Set betting limits

For more details, visit our Responsible Gaming page.

12.1 Changes and Updates

es77 reserves the right to modify these terms and conditions at any time. Notice will be provided on the platform for significant changes. Continued use of the site after any changes will be considered acceptance of the updated terms.

12.2 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between you and es77. All prior oral or written agreements are replaced by this document.

12.3 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.4 Language of Communication

All communication with players in Bangladesh is conducted in Bengali. Our 24/7 support team provides assistance in Bengali.