es77 Privacy Policy

Introduction and Scope of Policy

This Privacy Policy ("Policy") explains our practices regarding the personal information of users ("you" or "your") of the es77 platform. es77 is an online casino and sports betting platform for players in Bangladesh. By using our website, mobile version, or any other service, you are considered to have agreed to this Privacy Policy.

This Policy is consistent with applicable laws and regulations of Bangladesh. We treat your personal information as a highly sensitive matter and keep your data protected through advanced security measures including SSL encryption.

What Information We Collect

When creating or using an account on the es77 platform, we may collect various types of personal information. The categories of information collected are described in detail below.

2.1 Registration and Identity-Related Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Password (stored in encrypted form)
• National ID card or passport information (for identity verification)

2.2 Financial and Transaction-Related Information

• bKash, Nagad, Rocket, Upay, or bank account information
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical and Usage-Related Information

• IP address and device information
• Browser type and version
• Login time and session information
• Preferred games and betting types
• Information collected through cookies and equivalent tracking technologies

How We Use Information

es77 uses collected information only for legitimate and clearly defined purposes. Our main purposes for use are described below.

3.1 Service Provision and Operations

We use your information to create and maintain your account, process transactions, keep gaming services active, and provide technical support.

3.2 Identity Verification and Security

We verify your information to prevent fraud, counter money laundering, and ensure the security of your account. This is essential for the protection of both you and the platform.

3.3 Compliance with Legal Obligations

We are required to retain and process certain information to comply with applicable laws, regulations, or directives from regulatory authorities.

3.4 Service Improvement and Customization

By analyzing your preferences and usage patterns, we improve our services and create a more relevant experience for you.

3.5 Communication and Support

Your contact information is used to deliver important notifications, security alerts, account updates, and support services via live chat and email.

Information Sharing with Third Parties

es77 does not sell or rent your personal information. However, information may be shared with specific third parties in the limited circumstances below.

4.1 Payment Processors

Financial information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services may be shared with the relevant payment processors. These third parties follow strict privacy standards.

4.2 Technology and Service Providers

Technology providers that assist in operating the platform (such as server hosting, cybersecurity, and game software providers) will have limited access only to the information necessary for service delivery.

4.3 Legal Authorities

Information may be disclosed in accordance with applicable law in response to valid legal orders, court directives, or demands from government authorities.

Cookies and Tracking Technologies

Cookies and equivalent tracking technologies are used on the es77 website. Cookies are small text files stored on your device that improve the experience of visiting the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, validating security tokens, and temporarily storing form data.

5.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection) and to create a personalized experience.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most, which helps improve the service.

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may affect some functionality of the platform.

Data Security Measures

es77 has adopted industry-standard security measures to protect your personal and financial information.

6.1 Encryption Technology

All data transmissions are protected through SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored in encrypted form — no employee can read them directly.

6.2 Access Controls

Access to your information is restricted only to authorized staff who are verified to need it for service delivery. All access is logged and monitored.

6.3 Regular Security Audits

Our systems undergo regular security testing. Vulnerabilities are resolved promptly when identified. Our gaming engine is independently verified to ensure fair play.

6.4 Response to Data Breaches

In the event of a security breach, we will immediately notify affected users and take the necessary remedial action.

Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond within a reasonable time of receiving the request.

7.2 Right to Correct Information

If there is any error or incompleteness in your information, you may request a correction. You can update your profile by logging into your account or by contacting us via live chat or email.

7.3 Right to Delete Information

Where there is no legal obligation to retain it, you may request deletion of your personal information. However, for active accounts or ongoing transactions, retention of information may be legally required.

7.4 Right to Restrict Processing

In certain circumstances, you may request a temporary restriction on the processing of your information.

7.5 Right to Data Portability

You may request to receive your information in a machine-readable format.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as legally required.

8.1 Active Accounts

All information necessary for service delivery is retained for as long as the account remains active.

8.2 Closed Accounts

Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and fraud prevention reasons.

8.3 Financial Transaction Records

Transaction records must be retained for a specified period in accordance with financial regulation and anti-money laundering law obligations.

Protection of Minors

The es77 platform is for those aged 21 or above only. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If we find that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please let us know: [email protected].

Changes to the Privacy Policy

This Privacy Policy may change from time to time due to business changes, legal updates, or service improvements. We will notify you in the following ways depending on the extent of the changes.

10.1 Major Changes

For significant changes to how information is used, we will send advance notice to your registered email address.

10.2 Minor Changes

For clarifications of language or administrative updates, the revised policy will be published on this page and the date of the update will be noted.

Continued use of the platform after any changes will be considered as your agreement to the new policy.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our data protection team is ready to respond to all requests.

For more information, read our Terms and Conditions and Responsible Gaming Policy.